Ultra Cool Systems

Our Service

• Annual maintenance contracts
• Installation of cold rooms/equipments
• Revamp/repair jobs of all refrigeration equipments.
• Buy back of cold rooms
• Second hands cold rooms

After Sales Support

"We understand our customers demand more than just our high-quality supplies & services. They need a partner with a comprehensive service network and spare parts to provide them with installation, preventative maintenance, supplies and on site service. The After Sales Support team offers after sales support to the entire range of our supplied products & services.

Service:

The service group is responsible for the following:

• Coordinating and carrying out service jobs.
• Service job according to service contracts agreed with the Customer.
• Repair of products.
• Renovating old products.

Support:

The support group is responsible for the following:

• Technical training in products.
• Technical support to products.
• Handling of complaints.

Service Agreements

A service agreement typically includes one or more of the following elements:

• Planned preventive maintenance on units.
• Repair of units.
• Reporting on service calls.
• Agreed service level.

Documentation

• Development of new service manuals and updating old service manuals.
• Coordination of translations of service manuals.
• Development and updating of service reports used in the After Sales Support of your equipment.
• Preparation of DQ/IQ/OQ and PQ documents along with the mapping and validation of the cold rooms. The validation are based on no load/part load as well as full load conditions.